Returns Policy

Interpretation: Words with capitalized first letters have specific meanings as defined below. These definitions apply whether they appear in singular or plural form.

Definitions:

• Company: Kindora Shop LLC (Devin Helms), 11109 Colerain Rd, Cincinnati, OH 45252, United States
• Website: https://kindorashop.com
• Goods: Products offered for sale on our Website
• Orders: Purchases made by you through our Website
• You / Customer: The individual or legal entity accessing, using, or purchasing from our Website

You may request a return, exchange, or cancellation within 30 days of receiving your order.

• Refunds are issued to your original payment method (Paypal) within 10 business days after we receive and inspect your returned items.
• Pre-authorization is required — items returned without prior approval or a valid Return Authorization (RA) number will not be accepted.
• If 30 days have passed since your delivery date, we may not be able to offer a refund or exchange (except for defective, damaged, or incorrect items).

To start a return, please contact our Customer Care Team for authorization and instructions. You can reach us via:

• Email: [email protected]
• Contact Form: https://kindorashop.com/contact-us
• Phone: +1 (513) 802-8948
• Mailing Address: 11109 Colerain Rd, Cincinnati, OH 45252, United States

Please include the following details in your request: Your order number; Full name and email address used at checkout; Reason for return, with clear photos if the item is defective or incorrect.

Once your request is reviewed and approved, we’ll send you a Return Authorization (RA) number and detailed return instructions.

To qualify for a return, please ensure:

• The item was purchased within the last 30 days
• The item is unused, unworn, and unwashed
• The product remains in its original packaging with all tags and accessories intact
• You include the receipt or proof of purchase

Non-Returnable Items: Personalized or customized items; Clearance, discounted, or final-sale products; Items have been used; Gift cards and digital/downloadable goods.

Return Address: 11109 Colerain Rd, Cincinnati, OH 45252, United States

Return Shipping Responsibility:

• If your item is defective, damaged, or incorrect, we’ll cover return shipping and provide a prepaid return label at no cost. (Return cost: $0.00)
• If returning due to change of mind, size, or ordering error, you are responsible for the return shipping costs.

We strongly recommend using an insured, trackable mail service. We cannot issue refunds for items lost in transit without proof of delivery.

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once it is received.
• If the item was not marked as a gift, the refund will be sent to the original purchaser’s payment method (Paypal).
• Exchanges are available for the same product in a different size or color, subject to stock availability.

Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved or rejected. If approved:

• Your refund will be processed within 10 business days to your original payment method (Paypal).
• You’ll receive an email confirmation once your refund is complete.
• Depending on your bank or payment provider, refunds may take additional time to appear in your account.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at [email protected].

If your order arrives damaged, defective, or incorrect, please contact us immediately with photos of the product and packaging. We will arrange a replacement or issue a full refund, including shipping costs.

We may request that the defective or incorrect item be returned before processing the refund or replacement.